Nestlé, Ufone to establish advanced customer service solution
ISLAMABAD: Nestlé Pakistan Limited has collaborated with Ufone 4G’s Business Process Outsourcing Operations (BPO Operations) arm to establish a state-of-the-art contact center to provide effective customer services to Nestlé customers. In addition to voice and non-voice interactions, the contact center will also manage social media engagements, for end-to-end consumer support and enhanced customer experience.
Ahmed Kamal, Group Chief Customer Care Officer, PTCL & Ufone, Faisal Rana, Communications Director, Nestlé Pakistan and Abdullah Jawaid, Business Head for Nestlé waters business were present at the signing ceremony held on Tuesday at Nestlé Pakistan’s head office in Lahore. Senior officials from both the organizations were also present on the occasion.
Speaking at the signing ceremony, Ahmed Kamal, Group Chief Customer Care Officer, PTCL & Ufone said, “We are excited to partner with Nestlé to help facilitate the company’s nationwide customer base. Nestlé is one of the leading global corporate players and its faith in Ufone’s BPO Operations is a testament to the quality, technical soundness and reliability of our services. We are steadfast in our commitment to provide an efficient and rewarding customer service experience for Nestlé customers.”
While signing the MoU, Faisal Rana, Communications Director at Nestlé Pakistan stated, “At Nestlé we put our consumers at the heart of everything we do, and our contact center is a key enabler in this direction. We treat it not as just a call handling center but a business development hub to create engaging brand experiences for our consumers and drive trust and advocacy.”